OZ H2O (referred to in this policy as our, us and we) are committed to protecting and maintaining the Customer (referred to in this policy as you or your) personal privacy. We are bound by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Act). The APPs are designed to protect the confidentiality of information and the privacy of individuals by regulating the way personal information is collected, used, disclosed and managed.
Generally, personal information is information or an opinion relating to an identified, or reasonably identifiable, individual. This policy explains the types of personal information that we may collect and hold, how that information is used and with whom the information is shared. It also sets out how you can contact us if you have any queries or concerns about this information.
Information we collect
In order to provide our customers with our products and services, we may collect and use personal information about you or third parties. You may choose not to provide your personal information, however it may affect your use of this site or any products and services offered by us. We do not normally collect or store ‘sensitive information’, as defined in the Act (e.g. information about ethnic origin, religious beliefs or health). However, if we do, we will only collect that information with your consent or as otherwise permitted by law.
What personal information do we collect?
The type of personal information we may collect includes your name, gender, date of birth, phone numbers, postal and residential addresses and your e-mail address. OZ H2O does not collect or store your payment details, as all card payments are processed via the PayPal gateway. Please refer to their website for more information.
Why do we collect personal information?
Any personal information we collect from you is used by us to conduct the necessary activities to provide you with the best possible service and products. We collect and use your personal information to contact and communicate with you in relation to scheduled services and maintenance of the products, billing and postage.
How we collect personal information
Personal information may be collected by way of forms filled out by individuals (including online forms), via our website cookies, by emails, by telephone, in person or from any form of interaction attached to our website. Generally, we collect an individual’s personal information from that individual, however, we occasionally may collect your personal information from any other organisation with which you have had any dealings, or which you have nominated to act as trade referee or a friend and family referral. If you register with us (including by telephone or online via our website), we will collect information necessary to complete that registration and we reserve the right to collect your personal information even when you use our website anonymously.
How we store personal information
Securing your personal information is important to us. We may hold your personal information in either electronic or hard copy form. Any personal information collected is secured by a multi-layer encryption process, as we use Secure Sockets Layer (SSL) with Transport Layer Security (TLS) to protect our customers from malicious users. All personal details are stored on a protected server and in a password protected storage device. Access to the information stored is limited and restricted to authorised personnel only. We take all reasonable steps to keep your personal information secure and to protect your personal information from interference, loss, misuse or unauthorised alteration, modification and disclosure. Generally, we only store your personal information for as long as is necessary for the purpose for which we collected it. We are not, however, responsible or liable for the security of data sent or received via the internet.
We may use your personal information to advise you of competitions, new products and marketing initiatives that we think may be of interest to you. This may include product and service offerings, newsletters and general information about us. If you prefer not to receive information about our competitions, products and services you can ask to be removed from the relevant circulation list by contacting us, using the e-mail listed below.
We never disclose personal information to a third party for the purpose of allowing them to direct market their products or service to you, unless you have expressly consented to that disclosure.
Access to personal information
At all times we strive to ensure that the information we hold about you is accurate, complete and up-to-date. If you believe the personal information that we hold about you is incorrect, incomplete or inaccurate, you should contact us immediately via the e-mail listed below. We will use all reasonable efforts to correct the information.
If you are a registered user, you can log into your account to view, update or edit your details, at no cost. Alternatively, if you send us an email requesting that we produce the information we hold, we will do so on payment of our fee for processing such request.
If you are not a registered user on our site, you are still entitled to request a copy of the information we hold about you. We will provide you with a copy of same on payment of our fee for processing your request.
You are welcome to request access to your personal information by contacting us, if at any time you want to:
• know what personal information we hold about you; or
• make changes to your personal information.
We may also choose to deny your request for access, without providing you with a reason where:
• access impacts on the privacy of others;
• the request for access is frivolous or vexatious;
• there are existing or anticipated legal proceedings; or
• such access can be denied under Act, other relevant law or by a law enforcement agency.
By logging onto our website using your username or email address and password (Customer credentials), the Customer agrees to use our website in accordance with all our policies and our Terms and Conditions and accepts liability for all activities fulfilled under the Customer credentials. Therefore OZ H2O do not recommend that you disclose your Customer credentials to any third parties. At your discretion should you choose to share your Customer credentials or any of your personal information with third parties for whatever reason, you do so at your own risk and are solely responsible for all actions. OZ H2O suggests that you take caution by ensuring you properly log off when you are finished with your session on our website and to review third party’s policies before using their website.
Links to other websites
OZ H2O may provide links to third-party websites. Once the Customer leaves our website using the link shown on www.ozh2o.com.au, the Customer acknowledges that OZ H2O has no control over the personal information collected by those websites and further acknowledges that each website and business will be governed by their own policies. Once you leave our website all concerns and claims in relation to your personal information must be directed to the proprietors of the third-party website. Accordingly, the Customer is encouraged to read the policies contained on the third party websites before proceeding to navigate the third party websites.
Website & cookies
To ensure we are meeting the needs and wants of our website users, and to develop our online services, we may collect aggregated information by using cookies or similar electronic tools. Cookies are small amounts of information sent from a web server to your computer. These cookies are used to retain login and location information in order to make your experience more convenient and personal. It is important to log off when you are finished with your session on our website. If you stayed logged on, and leave your computer on, someone else can use the open session to access your account.
Purpose of collection
We collect personal information so we can:
• Meet our legal obligations;
• Identify our customers, potential customers and their representatives;
• Inform you or others of any initiatives we think may be of interest to you or them;
• Inform you or others about our products and services and the benefits of using our products and services;
• Provide you or others with information about offers or other benefits that may become available;
• Seek your opinion or comments about our products and services;
• To provide goods, services or other benefits to be offered to customers, or for purposes necessary or incidental to the provision of goods, services or other benefits to you;
• Carry out billing and/or debt recovery activities;
• Carry out our management, administrative quality assurance and complaint handling activities in a professional and efficient manner;
• Develop and implement initiatives to improve our products and services;
• To register security interests on the Personal Properties Security Register;
• To assess your request for deferred payment terms, or interact with you as guarantor;
Use and Disclosure
We use and disclose the personal information we collect for the purposes indicated above, and for other secondary purposes, as permitted by the Act.
We usually disclose the personal information we collect to our related entities, service, shipping providers and contractors, who help us supply our products and services. For example, we may disclose the personal information we collect to our shipping providers for delivery of Goods.
Except where indicated above, we will not use or disclose your personal information to a third party unless:
• You have consented to the use and disclosure;
• the third party is our service provider or contractor, in which case we will require them to use and disclose the personal information only for the purpose for which it was provided to them;
We do not use this cookies technology to access any personal information of a user in our records and a user cannot be personally identified from a cookie.
We are committed to constantly improving our procedures so that personal information is treated appropriately.
If you have any queries about how we handle your personal information, or if you have a complaint about our information handling practices, you should contact us immediately.
If you feel that we have failed to deal with your personal information in accordance with this policy or in accordance with the Australian Privacy Principles, please provide us with a written complaint so we assist you in resolving the issue to your satisfaction.
We will log your complaint and our privacy officer will within 48 hours of your complaint:
• investigate your complaint;
• listen to your concerns and grievances;
• discuss with you the ways in which we can remedy the situation; and
• put in place action plans to resolve your complaint and improve information handling as appropriate.
OZ H2O endeavors to respond to the complaint within 10 business days of receiving a complaint from you. If you are not satisfied with the decision, you can contact us to discuss your concerns. If the complaint remains unresolved, you have the option of notifying the Office of the Australian Information Commission (OAIC). Contact details can be found at the OAIC’s website: www.oaic.gov.au
If you require more detailed information about our information handling practices or if you have any concerns about our handling of your personal information, please contact us via email.
Your feedback is important us and we will endeavour to respond to your concerns as quickly as possible.
For any questions or notice, please contact us at:
Attention: Privacy Officer
Phone: 0481 335 665